Shipping, Delivery, & Cancellation Policy
Shipping, Delivery, & Cancellation Policy
Welcome to Mexx Teleserve Private Limited, your trusted source for high-quality healthcare accessories including neck massagers, body massagers, waist massagers, and more. Our commitment is to provide you with the best products and services, ensuring a seamless shopping experience from order placement to delivery. This document outlines our policies on shipping, delivery, and cancellations, designed to address any questions or concerns you may have.
Shipping Policy
Shipping Destinations
We currently ship our products across India. Unfortunately, we do not offer international shipping at this time.
Shipping Charges
- Standard Shipping: Free shipping on all orders above INR 999.
- Express Shipping: Additional charges apply based on the destination and weight of the package. The exact shipping fee will be calculated at checkout.
Shipping Methods
We partner with reputed courier services to ensure timely and safe delivery of your orders. Our primary shipping partners include Blue Dart, DTDC, and Delhivery.
Processing Time
Orders are typically processed within 1-2 business days. During peak times or promotional events, processing times may extend to 3-4 business days.
Shipping Time
- Standard Shipping: 5-7 business days
- Express Shipping: 2-4 business days
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status on our website under 'My Orders'.
Packaging
All products are carefully packaged to ensure they arrive in perfect condition. We use eco-friendly and durable packaging materials to minimize environmental impact and protect your items during transit.
Delivery Policy
Delivery Timeframe
Our delivery timeframes are estimates and depend on the shipping method chosen and the delivery location. Delays may occur due to unforeseen circumstances such as weather conditions, strikes, or natural disasters.
Delivery Confirmation
Upon delivery, you may be required to sign for your package to confirm receipt. If you are unavailable at the time of delivery, our courier partner will leave a notification with instructions on how to reschedule or pick up your package.
Delivery Issues
If you encounter any issues with your delivery, such as a delay or a lost package, please contact our customer support team at +91 9974821919 or email us at admin@mexx.co.in. We will work diligently to resolve the issue and ensure you receive your order.
Partial Deliveries
In some cases, your order may be shipped in multiple packages to ensure timely delivery. You will receive tracking information for each package.
Delivery Locations
We deliver to residential and commercial addresses across India. Please provide complete and accurate delivery information at the time of placing your order to avoid any delivery delays.
Cancellation Policy
Order Cancellation by Customer
- Before Shipment: You can cancel your order before it is shipped by contacting our customer support team at +91 9974821919 or emailing admin@mexx.co.in. Please provide your order number and reason for cancellation.
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After Shipment: Once an order has been shipped, it cannot be canceled. However, you can return the product as per our return policy.
Order Cancellation by Mexx Teleserve Private Limited
We reserve the right to cancel orders for reasons including but not limited to:
- Out-of-stock products
- Inaccuracies in pricing or product information
- Fraudulent or suspicious transactions
- Issues identified by our credit and fraud control department
If we cancel your order, you will be notified via email, and a full refund will be processed to your original payment method within 5-7 business days.
Refund Process
If your order is canceled before shipment, the refund will be processed to your original payment method within 5-7 business days. For cancellations after shipment, the refund will be processed once the product is returned and inspected.
Contact Us
For any questions or concerns regarding our shipping, delivery, and cancellation policies, please contact us:
- Phone: +91 9974821919
- Email: admin@mexx.co.in
- Address: 312, Prarthana Complex, Opp Dinesh Chambers, India Colony, Bapunagar, Ahmedabad, Gujarat 380024, India