Return, Refund & Exchange Policy
Return, Refund & Exchange Policy
Welcome to Mexx Teleserve Private Limited ("we," "our," "us"). We are committed to providing high-quality healthcare accessories, including neck massagers, body massagers, waist massagers, and more. Our goal is to ensure that our customers are fully satisfied with their purchases. This Return, Refund & Exchange Policy outlines the conditions under which products purchased from www.mexx.co.in can be returned, refunded, or exchanged.
- General Conditions
1.1 Eligibility for Returns
- Products must be returned within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The product must be in its original packaging.
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Proof of purchase (order number, receipt, invoice, etc.) is required.
1.2 Non-Returnable Items
- Certain products are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Health and personal care items that have been opened
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Products that have been used or damaged by the customer are not eligible for return.
- Return Process
2.1 Initiating a Return
- To initiate a return, please contact our customer support at +919974821919 or email us at admin@mexx.co.in. Provide your order number, the reason for return, and any relevant details.
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Once your return request is approved, you will receive instructions on how to send your item back to us.
2.2 Shipping Returns
- Customers are responsible for paying for their own shipping costs for returning the item. Shipping costs are non-refundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately at +919974821919 or admin@mexx.co.in. Provide detailed information and, if possible, photographic evidence of the damage or defect.
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We will arrange for a replacement or a full refund at no additional cost to you.
- Refunds
3.1 Processing Refunds
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
3.2 Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund, please contact us at admin@mexx.co.in.
- Exchanges
4.1 Exchanging Items
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at +919974821919 or admin@mexx.co.in.
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Provide details of the defect or damage and follow the return instructions provided by our customer service.
4.2 Processing Exchanges
- Once your returned item is received and inspected, we will send you an email notifying you of the approval or rejection of your exchange.
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If approved, we will send out the replacement item to you at no additional cost.
- Cancellation Policy
5.1 Order Cancellations
- Orders can be canceled within 24 hours of placing the order by contacting our customer service at +919974821919 or admin@mexx.co.in.
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If the order has already been shipped, it cannot be canceled, and the standard return policy applies.
- Customer Responsibilities
6.1 Proper Use and Maintenance
- Customers are expected to follow the proper use and maintenance instructions provided with each product.
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Damage resulting from misuse, neglect, or improper handling will void the return, refund, and exchange policies.
6.2 Accurate Information
- Customers must provide accurate contact and shipping information at the time of purchase.
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Mexx Teleserve Private Limited is not responsible for any issues arising from incorrect or incomplete information provided by the customer.
- Contact Information
If you have any questions about our Return, Refund & Exchange Policy, please contact us:
- Phone: +919974821919
- Email: admin@mexx.co.in
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Address: 312, Prarthana Complex, Opp Dinesh Chambers, India Colony, Bapunagar, Ahmedabad, Gujarat 380024
- Changes to This Policy
8.1 Policy Updates
- We reserve the right to update or change our Return, Refund & Exchange Policy at any time. Any changes will be effective immediately upon posting on this page.
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We encourage you to review this policy periodically for any changes.
8.2 Your Continued Use
- Your continued use of our website and services after any changes to this policy will constitute your acknowledgment and acceptance of those changes.
By purchasing from www.mexx.co.in, you agree to this Return, Refund & Exchange Policy. We appreciate your business and are committed to providing quality products and exceptional customer service.
Thank you for shopping with Mexx Teleserve Private Limited.
This Return, Refund & Exchange Policy is provided for general informational purposes only and does not constitute legal advice. If you have any specific questions or concerns about the policy, please consult with a legal professional.